Refund Policy

. Returns & Refunds

Under UK consumer law, you may have the right to return certain items.

You may request a return:

• Within 14 days of receiving your order

• Items must be unused and in original condition

• Buyers may be responsible for return postage unless the item is faulty

We do not accept returns for:

• Custom or personalised items (unless faulty)

• Items damaged due to misuse

Refunds will be processed once returned items are received and inspected.

8. Faulty or Damaged Items

If your item arrives damaged or faulty:

• Contact us within 7 days of delivery

• Provide photos where possible

• We will arrange a replacement or refund where appropriate

9. Intellectual Property

All content on this website, including:

• Images

• Product designs

• Text

• Branding

belongs to The Monster & Creature Emporium unless otherwise stated.

You may not copy, reproduce, or use content without permission.

10. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect or consequential losses

• Our liability is limited to the purchase price of the goods

Nothing in these Terms limits your statutory rights under UK consumer law.

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